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Effective Date: January 1, 2026. Version: 2.0

1. Introduction

Burch Resort (“Burch Resort,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, visit our resort, or engage with our services.

This policy is drafted in compliance with the Constitution of Kenya, 2010 and the Data Protection Act, 2019.


2. Information We Collect

We collect different types of information depending on how you interact with us:


A. Information You Provide to Us


    • Reservations & Inquiries: Name, email address, phone number, and booking details when you make a reservation or inquiry.
    • Guest Services: Preferences, special requests, and feedback during your stay.
    • Events & Activities: Information provided when booking events, conferences, or activities.
    • Payments: Billing details and transaction information (processed securely through third-party payment providers).
    • Physical Access Data: When you visit our premises, we may collect visitor log details (Name, ID Number, Vehicle Registration) for security purposes.


B. Information We Collect Automatically


    • Website Usage Data: IP address, browser type, operating system, access times, and pages viewed.
    • CCTV Surveillance: For the safety and security of our guests and property, our resort is monitored by CCTV. Footage is retained for a limited period in accordance with our security policies.


C. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site traffic. You can control your cookie preferences through your browser settings.


3. How We Use Your Information

We use your personal data for the following legitimate business purposes:


    • Service Delivery: To manage reservations, provide accommodation, and deliver guest services.
    • Communication: To send booking confirmations, updates, and respond to inquiries.
    • Security: To ensure the safety of our guests, staff, and property.
    • Legal Compliance: To comply with applicable laws and regulations in Kenya.
    • Marketing: To inform you about offers, promotions, and events (only with your consent)


4. Disclosure of Your Information

We do not sell your personal data. We may share your information with:


    • Service Providers: Third-party vendors such as payment processors, IT support, and security providers.
    • Regulatory Authorities: When required by law or for compliance purposes.
    • Legal Obligations: When disclosure is required by law or valid government requests.


5. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by Kenyan law.


6. Your Data Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Objection: Object to processing for direct marketing purposes.

To exercise these rights, please contact us at: marketing@burchsresort.co.ke


7. Security of Your Data

We implement administrative, technical, and physical safeguards to protect your personal data. However, no system is completely secure.


8. International Data Transfers

If your data is transferred outside Kenya (e.g., cloud services), we ensure appropriate safeguards are in place in accordance with the Data Protection Act.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be indicated by a revised “Effective Date.”


10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

If you have any questions about this Privacy Policy, please contact us at:

Burch Resort
Moi South Lake Road, Naivasha
Landmark: Southern shores of Lake Naivasha
Nairobi, Kenya
Email: marketing@burchsresort.co.ke
Phone: +254 712 333 136